Return & Refund Policy
Return & Exchange
What is RingConn’s Policy for Returns?
Within 14 days of delivery, you may return or exchange a defective RingConn for a refund or exchange.
Please NOTE: This process requires you to contact our after-sales team for a review. Returns or exchanges can be arranged after approval.
Please NOTE: Non-product quality problems do not support returns or refunds.
Please NOTE: Non-product quality problems do not support returns or refunds.
More questions? Click here to submit a request.
Can I Return My Ring If I Don’t Have the Original Package It Arrived In?
If the device is properly protected and kept secure while in transit, you can use any other suitable packaging to return your ring set. After we receive the returned product(s), we will check and confirm whether there is any damage.Once we receive the returned product(s), we will inspect them for any damage, contamination, wear, or missing parts. If any of these issues are found, we will determine the diminished value of the product(s) and deduct it from the refund.
More questions? Click here to submit a request.
Can I Get a New RingConn Before Returning My Current Ring?
According to RingConn’s return policy, we must receive your original ring before placing a new order. We cannot hold deposits on credit cards either.
If you do not wish to follow this process, you can purchase a new ring from our website and then return your original ring for a refund.
Please NOTE: Shipping and handling fees are non-refundable.
Can I Still Return or Exchange My RingConn Without the Original Order Number?
Unfortunately, we cannot process your request for a return or exchange if you cannot provide the original order number.
To locate your order number, you can log in to your My Account or search for the order confirmation email that was sent to you when you purchased or received RingConn as a gift. If you are still unable to find it, please contact our team at [email protected] and provide them with the email address used to place the order, the current ring model and size, and any other relevant details.
Please NOTE: If the ring was a gift, the email address used to place the order may belong to the person who purchased it on your behalf. Additionally, refunds can only be issued to the original payment method used for the purchase.
More questions? Click here to submit a request.
Refunds & Payment
What is the Processing Time for Returns or Exchanges?
Once we receive the returned product(s), we will inspect them for any damage, contamination, wear, or missing parts. If any of these issues are found, we will determine the diminished value of the product(s) and deduct it from the refund.
We will process the reimbursement using the same payment method that you used for the initial purchase within 30 days of receiving the returned product(s) from you or the proof of return, whichever is earlier. The reimbursement will include all payments received from you in relation to the initial purchase, less any delivery cost and/or diminished value, if applicable.
Unfortunately, we are unable to hold deposits on credit cards.
Can I Get a Refund on a Different Card or Bank Account?
Please be aware that we can only credit the original method of payment for all refunds. We are unable to issue a refund to another card or bank account.
What If I Don’t See a Refund Transaction on My Account?
Please allow a few business days for the refund to appear on the account that you used to make the purchase, depending on your bank’s processing time. If you are unable to identify a refund transaction within a week of receiving your confirmation email from us, please contact your bank. You may also reach out to our team for assistance at [email protected].
More questions? Click here to submit a request.
Warranty
RingConn’s Warranty Policy
All original components are covered by a one-year warranty from the delivery date.
Claims under this warranty must be made directly to RingConn, and proof of purchase is required.
The warranty applies to original owners and is transferable to further owners.
RingConn will repair, replace or refund if the damage is caused by a defect in our workmanship.
Please NOTE:
The warranty does not cover the following:
i. An improper or negligent use, operation, or transformation.
ii. Maintenance contrary to the maintenance instructions of the product (e.g., lack of care of RingConn).
iii. Normal wear and tear.
iv. All rechargeable batteries are consumables with a limited lifespan, so their capacity and performance will gradually decline over time. Therefore, battery replacement is not included in our standard warranty policy.
v. Damages or defects due to accidents.
How do I start the warranty process?
Please submit a request to our team to begin your warranty replacement. [email protected]
Please describe your ring or charger problem and include any relevant pictures or videos as an attachment.
A close-up image of the damaged area, and a more comprehensive photo of the entire ring containing any physical damage, will help our team assist you as quickly as possible.
More questions? Click here to submit a request.
If you have any question, please feel free to contact us at: [email protected].
