Survey Informed Consent and Privacy Notice
Effective date: 19 October 2026
This survey is conducted by Onovo Technology (Hong Kong) Limited, doing business as RingConn, with its business address at Storeroom 2, 7/F, Block B, Wah Tat Industrial Centre, 8 Wah Sing Street, Kwai Chung, New Territories, Hong Kong (the “Company,” “RingConn,” “we,” “us” or “our”). It is offered to users of RingConn Gen 2, RingConn Gen 2 Air and RingConn Gen 3 products in the United States, Japan and Germany.
1. Purpose and voluntary participation
We conduct this quarterly user-experience survey to understand your actual experience with RingConn products and services, including shopping, delivery and after-sales service. We use the results to improve product quality and service operations. The questionnaire invitation is distributed through the RingConn independent website’s EDM system.
Participation is voluntary and is not a condition of purchasing or using any RingConn product or service. You may decline to participate or stop answering at any time before submitting the questionnaire by closing the browser window or tab displaying it. Declining or stopping will not adversely affect your relationship with RingConn or your access to RingConn products and services.
The survey is for user research and service improvement only. We will not use survey responses for marketing or advertising, sell them, or share them for cross-context behavioural advertising.
The questionnaire is designed to collect the following information:
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Category |
Information |
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Survey responses |
Gender; age range; RingConn product model or models; product-use period; purchase channel; recommendation score; ratings and comments about shopping, delivery and after-sales service; whether after-sales service was used; channels and services used; service priorities (up to three choices); and improvement suggestions. |
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Optional follow-up information |
Your email address, only if you choose to be contacted for a subsequent brand interview or follow-up. |
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Platform information |
UserTesting may separately collect or generate technical and platform information, such as IP address, browser and device information, referral information, usage logs and security logs, under its own privacy notice, available at https://www.usertesting.com/privacy-center/privacy-policy. |
Your questionnaire responses, including any optional follow-up email address, are stored locally in your browser using cookies or similar browser-storage technologies to preserve your progress. They are not transmitted to or collected by RingConn or UserTesting unless you submit the questionnaire.
The questionnaire does not require your name, order number or other direct identifier. Please do not include your own or another person’s name, order number, health information, financial information or other sensitive information in a free-text response.
Your email address is optional. We collect it only if you indicate that you wish to receive a follow-up contact. It will be used solely for that contact and will not be used for advertising or promotional messages. If you do not wish to provide your email address, please enter “NA”.
Survey responses may constitute personal information or personal data where they can identify or be linked to you, including through information contained in a response or technical information collected by the survey platform.
We use the information collected through the questionnaire to analyse user experience, identify service issues and priorities, and improve shopping, delivery and after-sales services. We do not use the information to make decisions that produce legal or similarly significant effects concerning you, and we do not use it for automated profiling.
We use UserTesting as a third-party online survey platform to host the questionnaire and collect and store survey responses. For survey responses collected on our behalf, UserTesting acts as our processor or service provider under our contractual data-processing obligations. UserTesting must follow our documented instructions, apply appropriate security measures and must not use those survey responses for its own purposes.
UserTesting may separately process account, contact, demographic or technical information needed to operate its platform as an independent controller under its own privacy notice. That separate processing is governed by UserTesting’s privacy notice and applicable law.
4. International transfers and storage
The survey responses and any optional follow-up email address that you submit for this study is stored on servers in the United States. By submitting the questionnaire, you acknowledge that the survey information you submit may be transferred to and processed in the United States, where data-protection rules may differ from those in your country.
We require UserTesting by contract and data-processing agreement to protect the survey responses and to process them only for the purposes described in this notice. Where required by applicable law, we use a lawful international-transfer mechanism and supplementary safeguards. For participants in Germany, this will include an applicable mechanism under Chapter V of the GDPR, such as an adequacy decision where available or standard contractual clauses, together with supplementary safeguards where required. For participants in Japan, we will provide the information required by the Act on the Protection of Personal Information about the United States and the recipient’s safeguards before collecting personal data where that information is required for the transfer.
We retain submitted raw questionnaire responses and any optional follow-up email address only for the shortest period reasonably necessary to complete this survey and the related service-improvement analysis. Once the survey purpose is completed, we will instruct UserTesting to delete the raw questionnaire results.
Following a deletion instruction, UserTesting will delete active data within 30 days and backup copies within 37 days, subject to any retention required by law or reasonably necessary for security and disaster-recovery purposes. We may retain statistics that have been irreversibly anonymised or aggregated and can no longer reasonably be used to identify you.
If your response has already been irreversibly anonymised, aggregated or otherwise made no longer reasonably linkable to you, we may be unable to identify or delete it.
Entries stored only in your browser may remain there after you close the questionnaire, unless you clear them earlier. You can delete these entries by clearing the questionnaire website’s cookies and other site data through your browser settings.
6. Your rights and how to contact us
Depending on your location and applicable law, you may withdraw consent, request access to or correction, deletion, restriction, portability or cessation of processing of your personal information, object to certain processing, and lodge a complaint with the competent data-protection authority. Residents of the United States may have additional rights under applicable state law, including rights to know or access, correct, delete, appeal a decision and receive equal treatment. We do not sell or share survey information for cross-context behavioural advertising.
You may exercise a right or ask a question about this survey by contacting:
• Customer Support: cs@ringconn.com
• Personal Information Protection Team: datacompliance@ninenovo.com
We may take reasonable steps to verify your identity and may apply lawful exceptions or limitations. Exercising your rights will not affect your access to RingConn products or services.
Consent is recorded through a separate, affirmative action. Your consent to this survey is separate from your decision about whether to provide an email address for follow-up contact. Follow-up contact is optional and is not a subscription to marketing communications.
This survey is intended for persons aged 18 or older.