Smart Ring Support & Business Partners

In this blog, we will guide you on how to provide feedback and explore business collaboration opportunities for RingConn Smart Rings.

Contact Information for Support and Feedback
Business Collaboration Opportunities
Troubleshooting Guide for RingConn Smart Rings

Contact Information for Support and Feedback

If you encounter technical issues, need after-sales support, or want to share your insights and suggestions, you can easily reach us through the app.

To provide feedback, go to the 'Me' section in the app and select 'After-Sales Support'. Your input helps us improve our products and services to better meet your needs.

You can also contact us via email at cs@ringconn.com.

Business Collaboration Opportunities

At RingConn, we offer tailored solutions for various business collaborations, whether you're looking to expand product reach or integrate smart ring technology into educational and governmental institutions.

Becoming a Dealer & Bulk Purchases

Join our network as a RingConn dealer or explore bulk purchase options. We provide comprehensive information and support to help you succeed. For inquiries, contact us at sales@ringconn.com.

Educational and Government Partnerships

We seek partnerships with schools, government agencies, and institutions to integrate smart ring technology into their programs, enhancing health monitoring, data analytics, and personal tracking. For inquiries, contact us at business@ringconn.com.

Our dedicated team will provide detailed instructions and support tailored to your needs.

Troubleshooting Guide for RingConn Smart Rings

Ring Not Working Properly

Ensure you’ve completed the activation process correctly, including pairing with your mobile device and setting up basic configurations.
If activation fails, refer to the user manual for reset instructions and try again.

Connection Issues Between Ring and App

Keep the ring and mobile device close during pairing. Bluetooth needs close proximity for a stable connection.
Ensure Bluetooth is enabled on your device and the RingConn app has necessary permissions.
If issues persist, restart both the ring and your mobile device.

Manual Detection and Data Synchronization

Ensure the ring's sensors are clean. Gently clean them with a soft cloth if needed.
Follow the app's instructions for manual syncing. If data doesn’t sync, restart the app and try again.

Notification and Bedtime Schedule Settings

Configure notification preferences in the app settings to match your daily routine.
Set up bedtime schedules in the app for accurate sleep tracking.

Step Count Discrepancies

RingConn estimates your steps by detecting the movement of your finger. Since finger movements are more frequent and have more noise than wrist movements, step tracking on a ring is more challenging than on a watch or wristband.

To reduce inaccurate step counts, we use a stricter data-filtering logic. The ring only records steps when it detects clear and continuous walking signals.

If your walking movement is not sustained, for example, taking just a few steps and stopping or if you are making brief, non-continuous movements such as short bursts of running or jumping, the ring may not record those steps.

Follow these troubleshooting tips to resolve common issues and optimize your RingConn Smart Ring experience. For further assistance or detailed guidance, consult the user manual provided with your device or send us feedback through the app.

Feedback and Business Collaboration with RingConn